Privacy & Terms

Effective Date: 04/18/2025

Welcome to Ask Alina! Your privacy and trust are important to us. This page outlines how we collect, use, and protect your information, and the terms you agree to by using our services, website, and app.

1. Information We Collect

We collect only the information needed to provide you with the best possible experience:

  • Personal Information: Name, email address, phone number (if you contact us, book a session, or subscribe).
  • Usage Data: Device type, app interactions, and browsing activity on our site or app.
  • Chat Data: Conversations with our AI Helper app may be stored anonymously to improve service.

We do not sell or share your information with third parties for marketing.

2. How We Use Your Information

We use your data to:

  • Provide tech support and learning sessions
  • Improve our AI Helper app experience
  • Communicate with you about your sessions or account
  • Send optional updates or tips (you can opt out anytime)

Your information is kept secure and only accessed by trusted team members.

3. Third-Party Services

Ask Alina may use secure third-party services (such as payment processors or video call platforms). These providers have their own privacy policies. We only work with vendors we trust.

4. Terms of Use

By using Ask Alina, you agree to:

  • Use our services respectfully and lawfully
  • Not misuse or exploit the app or AI Helper app
  • Understand that information from our AI Helper app is for general guidance only — not legal, medical, or financial advice

We reserve the right to refuse service or disable access to our platform in the case of misuse.

5. Payment & Refund Policy

  • Live sessions must be paid for in advance via our secure payment system.
  • Cancellations made 24+ hours before the session may be eligible for rescheduling or a refund.
  • Subscriptions can be canceled at any time and will remain active until the end of the billing period.

6. Your Rights

You have the right to:

  • Request access to your data
  • Ask for corrections or deletion
  • Withdraw consent at any time

Email us at support@justaskalina.com to make any of these requests.

7. Contact

Have questions about this policy?
Reach out to us at support@justaskalina.com— we’re happy to help.

Updates

This policy may be updated from time to time. Any changes will be posted on this page with a new effective date.